You can delete your WEJHA CLINIC account at any time. This page explains how, what is deleted, and what we keep and why.
1.Delete it in the app
- Open the WEJHA CLINIC app and sign in.
- Go to the Account tab.
- Tap Delete account and read what will happen.
- Confirm. It takes effect at once.
If you have an upcoming appointment, cancel it first — an account cannot be deleted while a clinic is still expecting you.
2.Without the app
Email us from the address registered on your account, at the privacy address shown at the end of this page, with "Delete my account" as the subject. We will check the request comes from you, delete the account and confirm it to you within the period the law allows.
Clinic and staff accounts: the clinic owner asks the same way. Invoices and accounting records are kept for the period the law requires.
3.What is deleted
- Your name, email address, mobile number, profile picture and city.
- Your saved (favourite) clinics.
- Your notifications and their settings.
- The devices registered for notifications, and every sign-in session — you are signed out everywhere.
4.What we keep, and why
- Your past bookings, separated from your identity: the clinic needs them for its records, and they no longer carry your name or any way to reach you.
- Your reviews stay published without your name, because removing them changes an average others relied on.
- Limited technical logs for a short period, to investigate abuse.
If you never made a booking or wrote a review, the account is deleted entirely. Afterwards your email address is free to open a new account.
Questions about this document
If anything here is unclear, or you want to exercise a right described in it, reach us on any of these. We answer in Arabic and English.
- Based in
- Riyadh, Kingdom of Saudi Arabia
- Privacy requests
- [email protected]