Terms of service

1.What WEJHA CLINIC is, and what it is not

WEJHA CLINIC is a clinic directory and an appointment booking platform. We let you find a licensed clinic near you, see its services, its published prices, its doctors and its patient reviews, and then book an appointment with it.

WEJHA CLINIC is not a healthcare provider. We do not practise medicine, we do not employ the doctors listed here, and we do not give advice, diagnosis or treatment. Your care is provided by the clinic you book with, and that clinic alone is responsible for it.

The clinical relationship is between you and the clinic directly. Our role ends at introducing you to it and arranging the appointment.

2.Medical emergencies

Do not use WEJHA CLINIC in an emergency. If you or someone with you is in a life-threatening condition, call the Saudi Red Crescent on 997 or go to the nearest emergency department immediately. A booking on this platform is not a way to summon help and does not guarantee immediate care.

3.Accounts and eligibility

Patients sign in with a Saudi mobile number and a verification code sent to it. We never ask a patient for a password, so keeping control of your handset and your number is what protects your account.

Clinics and their staff sign in with an email address and a password. A clinic owner is responsible for the accounts they create for their team and for what those accounts do, and must remove access for anyone who leaves.

• The information you give us must be true and kept up to date.
• You may not share your account or impersonate another person or clinic.
• If you are under 18, use the platform with your guardian’s knowledge and consent, and let them make the booking for you.
• If you book for someone else, you confirm they know about it and agree to their details being shared with the clinic.

4.Bookings and prices

A booking made here is an appointment with the clinic, which the clinic then confirms or declines. We notify you either way and give you a booking number to refer to.

WEJHA CLINIC takes no payment from patients. We never ask for a card and never charge one. You pay the clinic directly on its own terms, and the prices shown here are what the clinic published as a guide — they can change after an examination or with the complexity of your case.

Offers and discounts belong to the clinic that published them and apply on that clinic’s terms and dates. If an offer is live when you book, it is applied to the price shown to you.

5.Changes, cancellations and no-shows

Each clinic sets how far in advance it needs a booking and how far ahead you may book, and that window is shown to you as you book. You can cancel or ask to move an appointment from your account within it.

A clinic may cancel for operational reasons — a doctor away, an unplanned closure — and we notify you as soon as it does. Bookings may also lapse automatically if the clinic never confirms them.

Not turning up without cancelling costs another patient the slot. Doing it repeatedly may lead us to restrict booking from your account.

6.Reviews

A review can only be written after a real appointment, and only one review per booking. That is what makes the ratings here worth reading: every star traces back to a visit that actually happened.

• Write about your own experience, honestly and civilly.
• Do not post medical details about yourself or anyone else, or anyone’s personal identifiers.
• Reviews bought with money or a discount are prohibited, as are reviews a clinic writes about itself or a competitor.

A clinic may reply to a review publicly. We may hide or remove a review that breaks the rules above or that contains unlawful content. We do not remove a review for being negative, and never because a clinic asked us to.

7.Clinic obligations

A listing goes live only after our team reviews it. Keeping that listing carries the following obligations:

• Hold a current Ministry of Health licence, and give us the licence number and any document we ask for in order to verify it.
• Keep what it publishes accurate — services, prices, doctors, working hours and branches — and update it when it changes.
• Honour confirmed appointments, and tell the patient as early as possible when it cannot.
• Own the rights to the images and content it uploads, and never upload a patient’s image without their explicit consent.
• Not advertise offers that are not real, or prices it will not honour on arrival.
• Use the patient data it receives through the platform only for the appointment, and in line with the Personal Data Protection Law.

Our licence check is a verification of documents. It is not a warranty of the quality of care, nor an endorsement of any individual doctor.

8.Clinic subscriptions and billing

A clinic’s presence on the platform runs on a paid subscription plan. An invoice is issued for each subscription period with VAT added at the statutory rate (currently 15%), and both the invoice and its status appear in the clinic dashboard.

• Payment is by bank transfer to the account shown in the approval email and in the dashboard, after which the clinic uploads the receipt to confirm it.
• A clinic is not visible to patients until its subscription is confirmed as paid, even after approval.
• A subscription is for a whole period and is not refundable in part, unless the law requires otherwise.
• Late payment may take a listing off the platform until it is settled. Bookings confirmed before that remain the clinic’s to honour.

9.Acceptable use

When using the platform, you may not:

• Scrape it, or copy or republish the directory in whole or in part.
• Create fake bookings, fake accounts, or misleading reviews.
• Try to reach an account or data that is not yours, or test the platform’s security without written permission.
• Disrupt or overload the service, or work around its usage limits.
• Post anything unlawful under the laws of the Kingdom, or abusive or defamatory content.

10.Content and intellectual property

A clinic’s content stays its own. By publishing it, the clinic grants us a non-exclusive licence to display it, store it and resize its images so the platform can show it and refer to it. That licence ends when the content is removed, apart from backups and records we are required to keep.

The WEJHA CLINIC name, logo and the design of the platform are ours. A review you write stays yours, and by posting it you allow us to display it on the platform.

11.Availability of the service

We work to keep the platform available, but we do not guarantee uninterrupted service. We may carry out maintenance, change features or withdraw some of them, and we try to do that with as little disruption as possible and with notice where we can.

12.Suspension and termination

You may stop using the platform or close your account at any time. A clinic can take its own listing offline from its dashboard.

We may suspend an account or remove a clinic’s listing where these terms are broken, a licence lapses, published information proves misleading, or to protect patients. Where the platform has taken a listing down as an administrative decision, only we can put it back.

13.Limits of our responsibility

We are responsible for running the platform: that your booking reaches the clinic, that the reviews shown come from real appointments, and that licence documents were verified before a listing went live.

We are not responsible for the medical care itself or its outcome, for the accuracy of what a clinic publishes about its services and prices, or for how a clinic or any other party behaves towards you. Those rest with the clinic as the provider of the service.

Nothing above limits our responsibility for death or personal injury caused by our negligence, for fraud or deliberate misrepresentation, or for any liability that cannot lawfully be excluded.

14.Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of the Kingdom have jurisdiction over them. Where the Arabic and English texts differ, the Arabic text prevails.

Before taking a dispute further, please contact us: most matters are settled in a single call.

15.Changes to these terms

We may update these terms as the service or the law changes. The date at the top of this page always shows the current version. Where a change is material and affects your rights, we notify account holders before it takes effect.